🔁 Digital Product Policy
All our products are delivered in downloadable digital format (e.g., PDF, DOCX, XLSX, video modules). As such, all sales are final.
🚫 We do not offer refunds for:
- Accidental purchases
- Change of mind
- Incompatibility with your software or systems
- Lack of usage or failure to implement the product effectively
✅ Exceptions – Refunds May Be Granted If:
- You are unable to access or download the product due to a verified technical issue on our side
- The product is materially different from its advertised description or preview
- There was a billing error (e.g., duplicate payment)
In such cases, a refund may be issued within 7 days of purchase, subject to internal review and validation.
📝 How to Request a Refund
To request a refund under the terms above, please email our team at:
📧 support
Please include:
- Your full name
- Order number
- Product name
- Detailed explanation of the issue (with screenshots if applicable)
Our support team will respond within 2 business days.
📎 Additional Notes
- By purchasing a digital product from Seitov Store, you agree to this refund policy at the time of transaction.
- We reserve the right to update or modify this policy at any time without prior notice.
Still have questions?
Contact us at support — we’re here to ensure your satisfaction and success.